A useful quote for bad Customer Service

My son took some football boots back to a sport’s shop last week because a stud fell off before even playing football. They don’t provide spares or keys to change them these days in our ‘Throw away society’

The shop assistant just said “What do you want me to do about it?”  in a sarcastic tone “Try calling Adidas”

With that, my son asked to see the manager who was equally ignorant and said “Sorry mate, nothing I can do about it”

After arguing the fact for a while, my son turned to the manager and said “Excuses are the nails that built the house of failure”

He then walked out of the shop leaving them looking confused.

In these bad economic times, you’d thing these people would be grateful to have employment. Companies need to get their act together and teach their staff better Customer Service. That should be their number one priority.



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