Category Archives: Favourite Quotes

The Customer is always right ~ Origin

tumblr_m9u676bOGE1qfcjjxo1_500[1]IT was Mahatma Gandhi who in a speech in South Africa in 1890 said:

“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”

If only modern day shops could remember this.

Friendship and other Endearments Quotes

I love you - you make my heart smile

I love you - you make my heart smileThese are some of the inspirational sayings I’ve collected over the years. They were very handy when engraving personalised gifts.



Pearls of wisdom

Man makes plansI’m sure you’ve probably heard these before but they come in very useful at times:

That which doesn’t kill us, makes us stronger

Man makes plans….  God laughs!

A useful quote for bad Customer Service

My son took some football boots back to a sport’s shop last week because a stud fell off before even playing football. They don’t provide spares or keys to change them these days in our ‘Throw away society’

The shop assistant just said “What do you want me to do about it?”  in a sarcastic tone “Try calling Adidas”

With that, my son asked to see the manager who was equally ignorant and said “Sorry mate, nothing I can do about it”

After arguing the fact for a while, my son turned to the manager and said “Excuses are the nails that built the house of failure”

He then walked out of the shop leaving them looking confused.

In these bad economic times, you’d thing these people would be grateful to have employment. Companies need to get their act together and teach their staff better Customer Service. That should be their number one priority.